Returns and Replacements

Replacement can be processed only within 48 hours of delivery. No Refund, Replacement Only.

CASES WHERE REPLACEMENT CAN BE PROCESSED

• Damaged on arrival
• Manufacturing defect
• Incorrect product or wrong order

CASES WHERE REPLACEMENT CANNOT BE PROCESSED

• No longer needed the product
• Any other reason

REPLACEMENT POLICIES

• Clear image required of the product and the damage.
• Need to retain the original packaging and tags of the product.
• Pick-up will be initiated within 3 days.
• Replacement request will be cancelled if customer does not allow product pick-up within 7 days after request.

EXCLUSIONS

• No replacement acceptable for wood finish or grains/ knots in wood furniture or color variation of fabric or polish.
• No replacement would be accepted for shape & size unless discrepant to that mentioned on website and as per the order placed.
  
  

  TO REQUEST A REPLACEMENT

  Email: shop@naqaashi.in with your order number and reason for return along with the images of the damage.